DEALING WITH DIFFICULT CLIENT SITUATIONS
To avoid difficult client situations, it is vital that you understand and communicate with your client from the outset to prevent any potential disputes damaging your bottom line. Listen to your client’s needs and what they want to achieve from this partnership. To prevent any nasty surprises, clearly state how much you will be charging and who will be doing the work. During the relationship, keep your client in the loop on developments affecting the project and follow-up conversations with an update email summarising the key points and course of action.